The Service Navigation Program supports residents of Jane and Finch and of Northwest Toronto in accessing mental health services and social supports in their immediate communities. It is open to anyone ages 13+ who are experiencing or are at risk of negative mental health outcomes. Upon registration to the program, a dedicated Community Wellbeing Worker will engage individually with clients and their caregivers to co-create a service plan that holistically addresses clients’ mental health and wellbeing. Beginning with a warm handoff followed by regular follow-ups, the worker will coordinate with different service providers to ensure that clients successfully navigate and access needed supports. 

Operating through social determinants of mental health approach, the Service Navigation Program understands that one’s mental health is a product not only of biomedical factors but also of the social conditions individuals are in. As such, the program ensures that clients have access to both clinical supports and social service providers (e.g., food security, financial empowerment, housing workers), all of which impact one’s mental health and wellbeing.